Booking a mobile ICU is one of the most stressful calls a family makes. Because the patient is usually critical, unconscious, or ventilator-dependent, there's very little room for surprises once the ambulance is on the road. Here are eight things worth confirming before you book — most take one extra sentence on the phone.
A ventilator-dependent patient can't be moved in an ambulance that only carries oxygen support. Confirm the vehicle has an actual transport ventilator, and ask about battery backup duration in case the journey takes longer than expected.
Equipment alone isn't enough — someone trained to manage a ventilator, read a multi-parameter monitor, and respond if the patient's condition changes needs to be physically present for the whole transfer.
Heart rate, oxygen saturation, blood pressure and ECG should all be visible continuously, not spot-checked manually during the journey.
Ask for the estimated travel time and confirm the onboard oxygen supply comfortably covers it, with margin for traffic delays — this matters more in Navi Mumbai's peak-hour stretches along the Sion-Panvel highway or Thane-Belapur road.
If the patient is on infusion pumps for sedation, blood pressure support, or other continuous medication, confirm the ambulance carries compatible infusion/syringe pumps so nothing needs to be paused during transfer.
An ICU transfer should have a confirmed accepting hospital and ICU bed before departure — arriving at a hospital that then can't admit the patient adds dangerous delay. Our team can help confirm this when you share the destination hospital.
Recent test reports, a medication list, and a brief clinical summary from the sending doctor help the receiving hospital start treatment faster. Even a photo of the last few days' charts on a phone is better than nothing.
Confirm you'll get a live tracking link, and that the onboard attendant or dispatch can be reached by phone during the journey if the family needs an update or the hospital needs to relay instructions.
Every ICU/ventilator ambulance we dispatch is checked against this list by default — book online or call to confirm details for your specific transfer.
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